At Best Sameday Rush Printing NYC Inc (“we,” “our,” or “us”), customer satisfaction is our priority. However, due to the nature of our custom printing services, we adhere to strict guidelines to ensure fairness and maintain quality standards. Please review our Refunds & Returns Policy below.

1. General Policy

All sales are final. Since our products are custom-made to your specifications, we do not offer refunds or accept returns unless there is a verifiable defect in the product attributable to our production process.

2. Eligibility for Refunds or Reprints

We offer refunds or reprints only under the following circumstances:

1. Defective Products:

   • Products with significant manufacturing errors (e.g., incorrect cutting, color mismatches, or poor-quality printing).

2. Shipping Damage:

   • Products damaged during shipping must be reported within 48 hours of delivery with photographic evidence.

3. Incorrect Order Fulfillment:

   • If the product received does not match the order specifications submitted.

3. Non-Refundable Scenarios

Refunds or reprints will not be issued in the following cases:

1. Customer Errors:

   • Incorrect specifications submitted by the customer (e.g., wrong design, spelling errors, or incorrect dimensions).

2. Color Variations:

   • Slight color variations are common in printing and are not considered defects.

3. Missed Deadlines:

   • Orders delayed due to customer delays in providing approvals or materials.

4. Change of Mind:

   • Once production has started, changes or cancellations are not permitted.

4. Process for Requesting Refunds or Reprints

To request a refund or reprint, follow these steps:

1. Submit a Request:

   • Email us at [email protected] within 48 hours of receiving your order.

2. Provide Documentation:

   • Include the following in your email:

     • Order number

     • Description of the issue

     • Photographs showing the defect or damage

3. Review Process:

   • Our team will review your request within 3 business days.

   • If approved, we will offer either a reprint or a refund, based on the severity of the issue.

4. Return Policy for Reprints:

   • Defective items may need to be returned for quality control purposes. We will provide a prepaid shipping label if a return is required.

5. Shipping Delays and Errors

We partner with reliable carriers for shipping, but we are not responsible for delays caused by:

• Incorrect shipping information provided by the customer.

• Unforeseen circumstances such as weather, natural disasters, or carrier errors.

6. Limitation of Liability

Our liability is limited to the cost of the original order. We are not responsible for indirect, incidental, or consequential damages arising from errors or defects in our products.

7. Changes to This Policy

We may update this Refunds & Returns Policy from time to time. Changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or need assistance regarding our Refunds & Returns Policy, please contact us:

Best Sameday Rush Printing NYC Inc
Email: [email protected]
Phone: 337-244-4240

Thank you for trusting Best Sameday Rush Printing NYC Inc. We are committed to delivering high-quality products and exceptional service.